Calming: Lavender Lip Balm

Returns Policy

Return or exchange an item – our 100% money back guarantee.

If you are not completely satisfied with your purchase, you can return the item to us in its original condition within 10 days of receipt. Goods will only be accepted for return if they are received within 10 days of delivery, unless we have notified you otherwise. We will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations.

How to Return your Items via Mail:

Please DO NOT send your returned items back before contacting us first. Please contact us via Customer Support email or phone number listed on the website. BEFORE mailing your items so that our customer service representatives can assist you with your return. Returned items should be unused, safety seal intact and must be returned in original packaging. We can only accept returns with valid proof of purchase.

– You must include a printed copy of the receipt as proof of purchase.

– If you do not have your original receipt You can provide the customer service representative with your order number so that they can locate a copy of your receipt. We cannot accept returns on items that are not purchased directly from our website or via our phone order number.

– Items purchased from a retail location must be returned to the original place of purchase to determine return eligibility.

– We are not affiliated with Amazon, Ebay, Walmart.com, etc. For this reason, we cannot accept returns from Amazon.com or other 3rd party vendors. Once your return or exchange meets all the above requirements, please mail your items back to our warehouse.

– The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

– Additionally, the cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. We will then issue a full refund upon receipt of your items.

– Once your items reach our warehouse, you will be refunded, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

- We reserve the right not to refund any orders that are shipped back without a (valid) return number.

Cancellations

If you would like to cancel an order, you can to that by contacting us via Customer Support email or phone number listed on the website.

If your order has already been shipped, the order cannot be cancelled, and you will have to request a return number and return the products to get a refund.

If your order has not yet been shipped, our Customer Support team will cancel it for you and we’ll refund you.

Although our team tries to handle all of the customer requests within one business day, in case your order is shipped before a Customer Support representative can review your case, we cannot be held responsible.

Shipping

WE CURRENTLY ONLY SHIP ORDERS IN THE UNITED STATES.

How can I get Free Shipping?

ZenRooted offers free ground shipping for all domestic U.S. orders over $100.00. Taxes and other fees are excluded. Gift cards are exempt. Orders will be shipped standard ground transportation by FedEx Ground, UPS and/or USPS Priority Mail. Standard Ground Shipping transit times are usually 3-7 days, depending on distance from our warehouse. Published transit times are available on carrier website.

Expedited 2-Day Shipping:

To receive Expedited 2-Day shipping, you must select the option at checkout. Expedited order placed before 9 AM PT Monday-Friday will be shipped 
out the same day. Orders shipped over the weekend may take longer due to third party shipping policies. Only available on in-stock orders and not available for shipping to P.O. boxes.

Overnight Shipping:

To receive Overnight shipping, you must select Overnight Shipping at checkout. Overnight orders placed before 9 AM PT Monday-Friday will be shipped 
out the same day. Saturdays, Sundays and Holidays are not considered business days. Only available on in-stock orders and not available for shipping to P.O. boxes.

Shipment Timing:

Your order may ship in multiple packages at no cost to you as your items become available. Your credit card will only be charged for items that are shipped. Most in-stock orders ship within 2 business days. All orders placed after 9:00 am EST will ship the following business day. Saturdays, Sundays and Holidays are not considered business days.

Please note, ONLY IN STOCK items are available for 2 day and overnight shipping so please check your item's availability before selecting your shipping option.